How it works
Parcel delivery, made more convenient.
From the moment you choose HotDrop at checkout to the moment you close the compartment door, here's the whole journey.
The customer journey.
- 01
Choose HotDrop
When ordering online or arranging delivery with a courier, request delivery to a HotDrop SmartLocker.
- 02
Your courier delivers
Your courier transports your parcel to your selected HotDrop location.
- 03
Your parcel is securely stored
Your parcel is placed inside a designated SmartLocker compartment.
- 04
Get notified
HotDrop notifies you when your parcel is ready.
- 05
Collect when convenient
Visit the location and securely collect your parcel.
A notification with your code
The moment the compartment closes, we send the location and a one-time passcode.
Scan or key it in
Hold your QR code to the scanner or type the passcode — the right door opens.
Why HotDrop?
Convenient
Collect your parcel when it suits your schedule.
Secure
Your parcel sits in a dedicated, individually locked compartment.
Flexible
No waiting at home for a delivery window.
Simple
Your courier delivers. HotDrop handles the secure storage.
For couriers
Built to make deliveries easier for couriers.
Delivery management
Plan locker drops alongside your existing route.
Locker reservation
Reserve compartments before the van leaves.
Parcel tracking
Every parcel scanned in and scanned out.
QR / access management
Single-use codes issued per parcel.
Delivery confirmation
Confirmed the moment the door closes.
Dashboard
Volumes, locations and history in one view.
How will I know my parcel has arrived?
HotDrop notifies you as soon as your courier closes the compartment, with the location, access details and collection window.
Can someone else collect for me?
Yes. Anyone presenting your access code at the locker can collect the parcel on your behalf.
Is my parcel secure?
Every parcel is held in a dedicated compartment that opens only for the access code tied to that delivery, and locations are chosen for visibility and safety.
Do I need an account?
No. You can find lockers and collect parcels without registering. An account simply keeps your deliveries and preferences in one place.